受疫情影響,中越邊境通關(guān)緩慢。

同時,Shopee東莞倉庫的暫停也導(dǎo)致訂單交付延遲（目前,東莞倉庫已恢復(fù)正常運行）。

對于物流延遲訂單,平臺將通知買家訂單并安撫。

如果買家詢問訂單情況,可以通過以下的話術(shù)來回復(fù)買家。

1、詢問訂單為何滯留(Inquire about stranded order):中文：您好,買家,您的訂單已經(jīng)發(fā)布。

由于疫情,交貨延誤。

請耐心等待,平臺將盡快為您處理。

請關(guān)注shopee平臺更新的物流狀態(tài)。

謝謝你的理解。

英文：Dear buyer, your order <> has been shipped, but the delivery has been delayed due to the epidemic. Please be patient, the platform will handle it for you as soon as possible. Please pay attention to the logistics status updated from the shopee platform, thank you for your understanding. 2、詢問訂單的現(xiàn)狀(Inquire about the curent status of the order)：中文：您好,買家,您的訂單已經(jīng)發(fā)布。

由于疫情,交貨延誤。

請耐心等待,平臺將盡快為您處理。

請放心,我們將隨時跟蹤您的訂單物流。

如果您有任何消息,我們將在第一時間通知您。

謝謝你的理解。

英文：Dear buyer, your order <> has been shipped, but the delivery has been delayed due to the epidemic. Please kindly be patient, the platform will handle it for you as soon as possible. Please rest assured that we will follow up the logistics of your order at any time. If there is any update, we will notify you as soon as possible. Thank you for your understanding.以上就是小編整理的因Shopee包裹滯留回復(fù)買家的話術(shù),希望對你有所幫助。