在跨境電商交易的產(chǎn)品運輸過程中可能會出現(xiàn)貨物丟失、貨運單號無法查詢、產(chǎn)品被扣關(guān)以及收到的貨物與描述不符等情況。

一旦出現(xiàn)這樣的異常情況，買家就有可能發(fā)起退款或退換貨協(xié)議申請。

如果買家發(fā)起這類糾紛，商家積極通過站內(nèi)信與買家進行協(xié)商，及時回復(fù)買家的詢問，盡力安撫，并及時與貨運公司聯(lián)系解決物流方面的問題。

下面將介紹雙方在退換貨、退款協(xié)商過程中常用到的商務(wù)英語語句。

1.-If it isn't suitable, can I return it/may I bring it back?-You can take it back within 3 days for whatever your reason is.-如果不合適，我可以退貨嗎？-三天內(nèi)無理由退貨。

2.-Could I demand a refund, please?-We only allow you to exchange it for another one.-我能要求退款嗎？-我們只允許換貨。

3.There is something wrong with it. Can I exchange it for a good one? 這個有點質(zhì)量問題，我可以換個好的嗎？4.You have 7 days to contact us and 30 days to return it from the date it was received, If this item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement. There are no exceptions! Shipping cost is bear by both seller and buyer in half. 你有7天的時間聯(lián)系我們，從你收到物品的日期算起30天后退回。

如果這個物品在你的手中超過7天，它會被認為已使用過，我們不會給你退款或更換，沒有例外！運費由賣方和買方各承擔一半。

5.All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return, and your post number. 所有退回的物品必須在原包裝中，你必須提供裝運單號碼、具體的退貨理由及你的郵政編碼。

6.We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included , after both buyer and seller cancel the transaction from AliExpress. OR, you may choose to have are placement. 我們將退還您的全部中標金額，在收到貨物的原始配件(包括所有的部件和附件)和包裝后，在買方和賣方都取消了來自速遞的交易后。

或者，你可以選擇更換。

7.We will bear all the shipping cost if the product(s)is ( are) not as advertised. 如果產(chǎn)品不像廣告宣傳的那樣，我們將承擔所有的運輸費用。