1、客戶訂購多種產(chǎn)品，賣家發(fā)郵件確認產(chǎn)品訂單的郵件模板Dear buyer，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best RegardsSeller’s name譯文：親愛的顧客，非常感謝您對我們的大力支持！我們已經(jīng)收到您的訂單“XXXXXX”。

我們會盡快跟進您的訂單，現(xiàn)在我們先幫您確認指南針的數(shù)量，您是否訂購10個指南針？如果沒什么問題，我們會盡快發(fā)貨。

2、客戶因訂購的商品大小不合適導(dǎo)致退貨的郵件模板Dear buyer，Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best RegardsSeller’s name譯文：親愛的顧客，非常感謝您對我們的大力支持！很抱歉，因為這件泳衣不適合您，給您帶來不便。

這件泳衣可以送給別人作為禮物嗎？或者我們這邊退部分貨款作為補償？只是建議，如果您堅持要退貨，我們會跟進下一步。

我們等待您的回信。

3、賣家發(fā)錯地址的郵件模板Dear buyer，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best RegardsSeller’s name譯文：親愛的顧客，非常感謝您對我們的大力支持！我們犯了很大的失誤。

很抱歉，不知您是否還需要這個產(chǎn)品。

如果需要，我們會立刻重新發(fā)貨；如果不需要，我們會全額退款。

我們等待您的回復(fù)，并希望獲得您的理解。

4、賣家發(fā)貨告知到達時間的郵件模板Dear buyer，Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best RegardsSeller’s name譯文：親愛的顧客，非常感謝您對我們的大力支持！一般情況下，7-12天內(nèi)您便會收到貨物。

如有問題，請隨時聯(lián)系我們，我們會盡快將貨物送達。

5、賣家發(fā)貨后，請求客戶寫feedback的郵件模板Dear buyer，Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.Have a nice day!Best RegardsSeller’s name譯文：親愛的顧客，非常感謝您的訂單！貨物已發(fā)出，您將會很快收到。