交期的投訴,是經(jīng)常會碰到的。

訂單生產(chǎn)中有很多不穩(wěn)定因素,而且客戶也經(jīng)常在訂單操作中提出這樣或那樣的修改意見,這在時(shí)間上難以控制。

還有貨代和船公司,也有可能推遲船期,甚至有爆倉、甩柜的情況出現(xiàn)。

這就需要業(yè)務(wù)員在收到投訴時(shí),第一時(shí)間了解和調(diào)查清楚具體情況,給客戶及時(shí)的反饋。

一、郵件模板Dear Amanda ,Well received your claim for late delivery time. However,there are several reasons for this result.Firstly , we received the L/C draft approximately 20 days after PO received.And we could do nothing but waiting for your L/C opening.Secondly ,revising artwork according to your request takes more than 3 days for confirmation. And we couldn't do the mass production before getting your final approval.Thirdly , your forwarder adised us that you already corfirmed the shipping date and cargo cut-off date , and haver't doubted about this.In some respects ,we're also partially to blame. As a matter of fact ,we could inform you some more days ago before shipment,and our colleagues for order follow-up should also pay more attention to your orders.In the near future,I'm sure that we'll keep the channels of our communication open and avoid any potential danger for our business.Thanks and best regards ,Leo二、常用語句1.The fault lies with our company for not re-checking the shipping date with you.沒有跟您再次確認(rèn)船期是我們的錯(cuò)。

2. We're willing to accept part of the blame.我們愿意承擔(dān)部分責(zé)任。

3.There are several reasons for this delay.關(guān)于訂單交貨的延誤,是有一些原因的。

4.Im sorry to inform you about the shipment delay on such short notice.我很抱歉這么倉促通知您,船期需要延遲。

5. To recap,we won't accept any additional charge for this delay.簡單來說,對于這次延誤我們不會承擔(dān)任何額外的費(fèi)用。

以上就是關(guān)于交期投訴的應(yīng)對郵件模板,希望對您有幫助。