外賣客戶提出索賠該如何應(yīng)對(duì)？
客戶提出索賠,往往都會(huì)提供具體的理由,比如貨期延遲、產(chǎn)品質(zhì)量有問題、包裝破損,或者產(chǎn)品與客戶要求不符等,這都有可能作為索賠的理由。
所以我們的供應(yīng)商在操作訂單的時(shí)候,一定要小心再小心,要控制好每個(gè)環(huán)節(jié),細(xì)節(jié)方面多跟客戶確認(rèn),可以提出建議,但不能自作主張,只有這樣,才能盡可能避免索賠情況的出現(xiàn)。
一、郵件模板Dear Ms. Hu,We got several claims of quality issue for your products ! What's up?The situation is unacceptable,and we have to recall all the items RIGHT NOW.The most important thing at the moment is doing compensation to consumers to minimize losses.It is your mistake and you should afford all the charge,not only the unit cost and import tax ,but also the freight charge,our retail margin,labor cost and extra cost for the recall case.l will check with our accountant, and give you a list for notice of claim soon.Please confirm back as quickly as possible.Best regards,Kelly Friedman二、常用語句1. In case of short delivery,we have no choice but lodge a claim.如果發(fā)現(xiàn)貨物少裝,我們將會(huì)提出索賠。
2.This compensation is voluntary,not compulsory.It's up to you to accept or not.這筆賠償款是自愿性的,不是強(qiáng)制性的。
你們自己決定要不要接受。
3. We feel it is fair and reasonable to ask your company to absorb this claim charge.我方認(rèn)為由貴公司承擔(dān)索賠款是公平且合理的。
4.The key is to reimburse our losses.關(guān)鍵問題是補(bǔ)償我方的損失。
5. Continual quality problems irritated our director. We have no choice but to cancel all the orders on hand.連續(xù)不斷的質(zhì)量問題讓我們的領(lǐng)導(dǎo)很惱火。
我們不得不取消所有手頭上的訂單。
以上就是處理索賠問題的郵件,希望對(duì)各位賣家有幫助。
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