在交易過程中，客戶提出取消訂單的申請時，客服人員需及時與客戶溝通取消訂單的原因，注意避免出現(xiàn)成交不賣，根據(jù)具體情況選擇同意取消訂單或拒絕取消訂單。

因此，在這一過程中，客服人員與客戶的溝通尤為重要。

范文Dear Sir/Madam,We receive an order cancellation request from you. We accept the cancellation, and please choose "I don't want the products" for canceling reason. If anything we can help you, please kindly let us know.范文Hi XXX,We have accepted the cancellation. Just a reminder: normally you will receive the refund in 3-15 business days. By the way, could you please kindly help us to get a positive feedback at your convenience?Thanks for your kindly cooperation and supports in advance.Best regards!然而，并不是所有提出取消訂單的要求都可以同意。

例如，賣家已經(jīng)把貨物寄出去了，這種情況下，客服人員需要跟客戶解釋不能取消訂單的原因，并提出解決方案，希望能取得客戶的諒解。