經(jīng)典話術(shù)教程！跨境電商客服回復(fù)例句一覽
會(huì)聊天是一門藝術(shù),一個(gè)優(yōu)秀的客服不僅可以把握客戶的錢包,還能把握客戶的忠誠(chéng)度。
客服是跨境電商公司里一個(gè)很重要樞紐。
今天,小編就總結(jié)了以下一些客戶可能會(huì)遇到的情況以及回復(fù)例句供大家參考,有了這些模板例句,再根據(jù)實(shí)際情況稍作修飾和更改,維護(hù)客戶可就方便多了！1.國(guó)內(nèi)節(jié)假日導(dǎo)致物流延誤We are sorry to inform you that due to the Chinese Spring Festival holiday, all logistics are out of service at the moment. Your order might be delay for 3 days, we kindly ask for your patience and thank you so much for your understanding. 2.物品發(fā)出以后告知客戶We are happy to inform you that your order XXXX (商品名稱) is on the way! The tracking number is XXXXXXX (物流單號(hào)) and you will receive it in estimated 7 days. Thank you very much for ordering with us, we hope you have a happy shopping experience with us!3.買家收貨后,邀請(qǐng)買家留下評(píng)價(jià)We noticed that your order XXX (訂單號(hào)) is delivered. Did you receive it? Are you happy with your item? If you are satisfied with our product and service, can you leave us a good review? Your review is very important for our developing business, we appreciate your time and looking forward to your further order!4.收到買家好評(píng)后的感謝及后續(xù)營(yíng)銷Thank you so much for your good review! We have prepared a 20% off discount ‘XXXXX’ (折扣代碼) for your next order! We look forward to serve you more in the future and wish you nice day!5.買家發(fā)生退貨Sorry for the bad shopping experience we brought you, we offer item return service, please send the product back to the address: XXXXX (退貨地址) Your refund will be proceed as soon as we received your returned item. We will keep improving our product quality and customer service, hope we can see you again soon in the future!6.提供最新物流狀態(tài)給到買家Your order XXXX (訂單號(hào)) has arrived your country and is now under customs inspection! We hope you can receive your parcel as soon as possible! Please feel free to contact us at any time if you have any questions!7.店鋪活動(dòng)營(yíng)銷通知模板Christmas Sale! Thank you so much for being with us this year, we are having our Christmas Sale now, up to 50% OFF for all items! Don’t miss out, come and have a look in our store now!作為一個(gè)與買家直接接觸的第一線,客服的態(tài)度時(shí)時(shí)刻刻體現(xiàn)著公司價(jià)值觀和經(jīng)營(yíng)理念,只有培養(yǎng)自己的溝通技巧,努力讓買家滿意,才能為公司帶來(lái)最大化收益,實(shí)現(xiàn)自己的價(jià)值。
本文內(nèi)容根據(jù)網(wǎng)絡(luò)資料整理，出于傳遞更多信息之目的，不代表金鑰匙跨境贊同其觀點(diǎn)和立場(chǎng)。
轉(zhuǎn)載請(qǐng)注明，如有侵權(quán)，聯(lián)系刪除。
Shopee東南亞之星
