很多時候,新客戶的詢盤,通常會有一大堆的問題,回答這些問題往往是初次磨合的過程。

因為客戶對供應(yīng)商完全沒有了解,希望知道關(guān)于產(chǎn)品和公司的更多信息,這就需要你盡可能完整且詳細地提供信息。

很多大客戶和專業(yè)客戶甚至有專門給供應(yīng)商填寫的相關(guān)表格,這也需要認真、及時處理。

一、郵件模板Dear May ,Thanks for getting me back for my quotation.According to your questions,please find our reply as follows.1. Is it possible to do O/A 45 days?[ Adeline Zhang ] : According to our company rules , we could only do T/T or L/C at sight. I think we could make a compromise to do L/C with you.2. What is your main market? Turnover?[Adeline Zhang ]: Our main market is USA,and turn over is roughly 5million USD per year.3. Have you cooperated with other customers in Germany? Who are they?[ Adeline Zhang ] : Yes,we got orders from OTTO and QVC in Germany via importers in Europe.4.Do you have interest to do our own design items?[ Adeline Zhang]: Absolutely! We have big interest !5. How many staffs in your company?[ Adeline Zhang ] : Roughly 35 in the office , and 10 inspectors.If you have any further questions,please let me know.Thanks and best regards,Adeline ZhangSales Manager-EU team二、常用語句1.Thank you for mailing me back.感謝您回復(fù)我的郵件。

2. Our sales turnover for 2011 is roughly 50 million HKD.我們2011年的銷售額大約是五千萬港幣。

3.Have you cooperated with any customers in New Zealand?貴公司跟新西蘭客戶做過生意么?4. We look forward to serving you again in the near future!我們期待在不久的將來能再次為您服務(wù)!5.Could you please drop by our company when you're in China?當(dāng)您在中國的時候,能否請您抽空來一趟我們公司?以上就是通過外貿(mào)郵件回復(fù)客戶問題的攻略,希望對您有幫助。