外貿(mào)操作中,收到投訴是經(jīng)常的事,包括品質(zhì)問題、服務(wù)問題、交貨期問題等,需要供應(yīng)商在第一時(shí)間處理并給出答復(fù)。

尤其是品質(zhì)問題,往往是最重要也是最傷感情的,一旦處理不好,就會(huì)影響到未來的合作,必須慎之又慎。

一、郵件模板Dear Rico,We received the goods which you shipped last month.Unfortunately,1/4 of the goods were seriously damaged.T'm not sure if these items were already broken before delivery.lf you insist on loading intact goods to the vessel,please check with forwarder directly for this claim！l would like to receive the rest goods TOP URGENTLY! Please deliver them by air as quickly as possible. And you should pay for the freight charge!Regards ,Georgio二、常用語句1.Unfortunately,20 pcs were broken seriously.不幸的是,20件產(chǎn)品已經(jīng)被嚴(yán)重?fù)p壞了。

2. Please check with your factory about this claim.請(qǐng)跟你的工廠討論投訴的這個(gè)問題。

3. We have no time but deliver the goods by air immediately to catch the original schedule.我們已經(jīng)沒有時(shí)間了,只能立刻安排空運(yùn)來趕上原定的銷售計(jì)劃。

4. We still require 1/3 of the goods as replacement.我們?nèi)匀恍枰a(bǔ)三分之一的貨來替代。

5. Please look into this case at once!請(qǐng)立刻調(diào)查這件事情的原委！以上就是收到品質(zhì)投訴后的處理郵件,希望對(duì)您有幫助。