索賠不一定都需要用錢來解決。

很多客戶要求索賠,目的是彌補他的損失,但如果能用別的辦法彌補損失,何不靈活變通一下,跟客戶談?wù)勀?？不到萬不得已,是不能輕易賠款的。

只要有得談,就要盡一切努力避免賠款。

賣家可以用一些別的辦法,比如下次合作時給客戶打折,遇到損壞的產(chǎn)品時給客戶重新補一批貨,或者發(fā)一些別的產(chǎn)品過去,免費讓客戶試銷。

總之具體問題具體分析,就能找出談判的切入點。

一、郵件模板Dear Ashley ,We would like to express our deeply regret that the barcode for 10% goods couldn't be scanned. It is too expensive to do the re-work in EU.We'll give you another 10% goods by air as replacement. Is it acceptable to give us 20 days? If time limited, we suggest you try our new model KJ-295.We have stock for this item,and the quality is better than your order#KJ-294.These products could be delivered in 3 days after packaging.Please give us your comments soon.Best regards,Stephy二、常用語句1. We would like to express our deeply regret that the goods couldn't be shipped on time.對于貨物不能準(zhǔn)時出運這件事,我們深表歉意。

2. If time limited ,we could deliver them by air.如果時間不夠,我們可以安排貨物的空運。

3. We have this microwave oven in stock.這款微波爐我們還有存貨。

4.The labor cost for re-work is too expensive in UK.在英國,產(chǎn)品返工的人工成本太高了。

5. Due to the quantity shortage of 8% , what about a 12% discount in next order?由于產(chǎn)品數(shù)量少了8%,我們下一單給你12%的折扣怎么樣?希望賣家能通過這樣的郵件更好地同客戶溝通,以其他方式代替賠款。