客戶在貨款方面的索賠,是一個令人頭痛的問題。

如果賠了,"也許這個問題解決后,后面的生意會就此終止;如果不賠,怕惹惱了客戶,也會失去未來的機會。

所以在認定責(zé)任后,要根據(jù)實施情況來定性,賠多少？怎么賠？這是一個很大的學(xué)問。

化整為零,分批賠付,往往是一個好主意。

一、郵件模板Dear Floyd,Please allow me to apologize for the wrong logo printing on the sporting bottles. While we make every effort to insure all the details are strictly according to your request ,this mistake still happened.l will have a meeting with our sales and order follow-up team,to improve the procedure for all the future orders and try our best to avoid any problems.However,it is impossible for us to accept the compensation charge which up to USD 30 000.Because the whole order is ONLY USD 9 000! We could make a crucial concession to pay for USD 12 000 totally , and split them into 4 orders.That means, we could transfer back USD 3 000 this time,and please deduct USD 3 000 each time for the coming 3 orders.Regarding the unusable bottles ,our forwarder will deliver them from your warehouse and ship them to Russia to our other customer there ,and I will send you the contact info later.We'll ship a new wave of products to you in 1 week. Hope the alternative scould catch your schedule.Best regards,Mary二、常用語句1. Our humble apologies for these defective parts.對于這些損壞的部件,我們深感抱歉。

2. We will split the claim charge into 4 waves.我們會把索賠的款項分成四筆來賠付。

3. It is our crucial concession to afford the compensation charge of USD 10000.賠付10000美元已經(jīng)是我方做出的巨大讓步了。

4. You guaranteed that you won't charge us any additional cost if we only ship the goods 1 shipment later.您保證過,如果只延遲一個船期,是不會要我們承擔(dān)任何額外費用的。

5. Im writing to complain the inaccurate logo printing.我寫此郵件的目的是投訴貴公司把我們的商標印錯了。

以上是申請分批賠付的郵件,希望對您有幫助。