常用句型:1. Please accept my deep apology for inconvenience caused to you.請接受我真誠的道歉，對你的不便表示歉意。

2. Would you please kindly help me close the dispute?你能幫我關(guān)閉糾紛嗎?3. If you really want the refund, we can refund in other way.如果你真的想退款，我們可以用其他方式退款。

4. I am really sorry to see you open a dispute.我很遺憾看到你打開了一個(gè)糾紛。

5. We just checked the tracking information from the office and it's on its way.我們剛剛從辦公室查到物流信息，包裹還在途中。

6. Once you close it please let me know,i will refund to you immediately.一旦你關(guān)閉它請讓我知道，我將立即退款給你。

7. We are sorry to tell you that due to peak season(旺季)/bad weather(惡劣氣候 ) these days ,the shipping time to your country was delayed.很遺憾地告訴你由于這幾天旺季/惡劣氣候的影響，運(yùn)貨時(shí)間被耽擱了。

8. We will give you5% off to your next order for your great understanding.您的下次訂單將享受5%折扣，謝謝您的理解。

9. According to the rule of Ali ,buyer have the duty to clear the custom and get the parcel .根據(jù)速賣通的規(guī)則，買家是有義務(wù)清關(guān)的，請您盡快清關(guān)并拿到您的產(chǎn)品。

10. We are sorry for the quality problems and would pay more attention on product quality check in the future.對產(chǎn)品的質(zhì)量問題表示歉意，今后我們會(huì)在產(chǎn)品的質(zhì)量方面引起更多的重視。