做跨境電商的賣家有時候會遇到由于庫存預(yù)算出現(xiàn)不足導(dǎo)致買家下單后無法發(fā)貨，這個時候我們要如何與買家溝通才能降低損失呢？賣家們可以給買家發(fā)送一封郵件來讓買家取消訂單，一定要注意態(tài)度和語氣。

主動取消訂單對賣家來說是不利的，因此我們需要和買家好好溝通，降低損失。

模板如下：Hello {{ Buyer First Name }},Thanks  for ordering our {{ Product Name }}!Sorry,as this item is out of stock now,we have no choice but to cancel your this order.We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order. We will try our best to meet your needs.Sorry again .If you would like us change a similar item in our store for you,please also let us know.Thanks.Sincerely,Your name最后，賣家可以在郵件內(nèi)容中附上取消訂單的鏈接，這樣能夠大大提升買家主動取消的可能。