服務(wù)不夠好,是做生意的大忌。

靠價(jià)格取勝的時(shí)代已經(jīng)過去了,中國制造的價(jià)格競爭力一直在往下走,目前就產(chǎn)品本身而言,依靠的僅僅是巨大的制造業(yè)潛力、熟練的工人和豐富的上下游配套供應(yīng)商而已,剩下的都屬于附加值范疇。

所以對于服務(wù)和效率的加強(qiáng),就變得非常有必要。

專業(yè)、服務(wù)、效率,一直是被強(qiáng)調(diào)的外貿(mào)三要素。

一、郵件模板Dear Miss Whittaker ,Thank you for your email. Please accept our sincere apologies for the defective of our service.We will take full responsibility for this claim and pay for the express charge & accessory cost!I hope that you will not let this unhappy incident to lose the confidence for our business.l already asked a 3 d party to deal with our after-service issues in Canada and US,and set up an 800 toll-free call. Therefore,consumers could contact with this company directly for any questions when using our products.If any parts damaged ,house calls will be also solved as quickly as possible.It is our guarantee that the similar incidents will not happen again.Thanks and best regards ,Phoebe Cai二、常用語句1. We will take the responsibility for this serious claim.對于這個(gè)嚴(yán)重的索賠,我們會(huì)承擔(dān)責(zé)任。

2. Please accept our sincere apologies !請接受我們誠摯的道歉!3. We will set up an 800 toll-free call for after-service.我們將會(huì)開通一個(gè)關(guān)于售后服務(wù)的800免費(fèi)撥打電話。

4. House calls will be solved from 9 a.m.to 5 p.m.every Monday to Saturday.我們從周一到周六,上午九點(diǎn)到下午五點(diǎn)會(huì)上門處理問題。

5. We regret the accessories shortage cause by our omission.由于我們的疏忽造成配件的不足,我們深感抱歉。

以上就是服務(wù)被投訴后的應(yīng)對郵件,希望對您有幫助。