一旦己方做錯(cuò)了某些事,不僅需要在第一時(shí)間向客戶道歉,還需要仔細(xì)研究并給出解決方案。

而不是一句簡單的 sorry就了事了。

這對(duì)客戶來說很不禮貌,也是相當(dāng)不負(fù)責(zé)任的。

要站在客戶的角度換位思考,如果這個(gè)問題發(fā)生了,客戶能夠怎么辦？應(yīng)該怎么做,才能盡快幫他解決困難？有什么應(yīng)對(duì)的辦法？一、郵件模板Dear Karina ,This is Lucy Yuan,colleague of Katie,from ABCD Enterprise Ltd. in China.I'm in charge of our sales team of EU business division.lt is our mistake to delay your orders 2 - 3 shipments as your request ,due to the peak season and labor shortage before the CNY holiday. We apologize!l know your urgent demand for promotion and advertisement. Per my checking with our boss,we plan to deliver 30% of goods by air and the rest 70% by sea. Therefore,you could receive 30% earlier than your schedule,and 70% roughly 1 or 2 weeks later.Please reply ASAP. We have to check with forwarder urgently for arranging the delivery.Thanks and best regards ,Lucy Yuan二、常用語句1. Tm in charge of our marketing department.我管理我們公司的市場(chǎng)部門。

2. It is our mistake to postpone the delivery date to Apr.30.把交貨期推遲到四月三十號(hào)是我們的責(zé)任。

3. We could deliver them by air and pay for the freight charge.我們會(huì)安排貨物空運(yùn),并承擔(dān)運(yùn)費(fèi)。

4. Please split them into 2 ×20’containers and ship them to Bremerhaven.請(qǐng)把它們分成兩個(gè)20尺柜出貨,去不萊梅港。

5. We'll lose USD 7000 in our estimation.據(jù)估計(jì),我們這次將會(huì)損失7000美元。

以上就是出錯(cuò)后應(yīng)對(duì)客戶的郵件模板 ,希望對(duì)各位有幫助。