跨境客服人員經(jīng)常會(huì)遇到有關(guān)商品顏色的問題，如“Hi,I want the light blue colour. Do you have any in stock?”對于客戶提出的有關(guān)商品顏色的問題，客服人員應(yīng)實(shí)事求是，直接回復(fù)有庫存或沒有。

下面的范文表示有庫存。

范文①Dear customer,Thank you for your inquiry.Yes, we have light blue colour in stock. How many would you like? The colour is very popular and there is not much left. Please place the order ASAP if you like it. Thank you!范文②Good day! Thank you for your attention. As the inventory data show, we have about 30 pieces left. If you like it, please act fast. Thank you!上述兩篇范文除了回復(fù)客戶有庫存以外，還給客戶介紹了該顏色是很受歡迎的，且?guī)齑娌欢嗔?，給客戶營造一種焦慮和有風(fēng)險(xiǎn)的氣氛，讓客戶覺得商品很快就會(huì)賣完，希望客戶盡快下訂單。